Service and Warranty
1、Pre-sales service after the signing of the sales contract between the two parties, according to the specific requirements of the customer, our company will provide the user
with a free one-week system training (including the principle of laser cutting and practical operation procedures). After the installation of the machine, the basic cutting
parameters and on-site training will be established according to the common materials of the customer. Finally let the laser cutting equipment or related technical personnel,
fully master the technical characteristics of our company's laser cutting equipment, operating procedures, maintenance common sense, our training personnel can safely leave.
The specific contents are as follows:
Introduction to laser principle and laser cutting machine;
Laser cutting equipment system components;
Operation of laser cutting machine;
Maintenance of laser cutting machine;
Solutions to common failures;
Cutting characteristics and laser process parameters of common metal materials.
2、During the 6 months after the customer purchased the equipment, since the customer was in the running-in period for the equipment, in order to ensure the stable and
efficient use of the equipment, we would send technicians to pay a return visit, and conduct retraining and technical guidance according to the problems accumulated during
the customer's use.
3、After-sales service free installation and debugging of all equipment of our company, free warranty period is one year; During the warranty period, free of charge to arrange
technical personnel to visit and equipment inspection; Customer service response time to receive the notice within 24 hours, the company's after-sales service personnel to
arrive at the site; During the free warranty period, such as abnormal water supply, power supply or illegal operation of technical personnel caused by the damage of equipment
parts shall be borne by the user; In addition to the one-year warranty period, the user also enjoys the lifelong maintenance service of the machine.
Our service concept: active service awareness, let the device for users to create the largest.